Contacting the Benefits Office

In person to the :

Customer Contact Centre

Civic Centre

Rickergate

Carlisle

CA3 8QG

The opening hours are:

Monday to Thursday: 9 am to 5 pm

Friday: 9am to 4pm.

By phone: 01228 817200 option 4

Textphone 18001 01228 817000

The calls are received directly by a Customer Services advisor dedicated to Benefits. If all the lines are in use the answering machine will allow you to leave a name and contact number, we will ring you back. The phone is manned from 9am to 5pm Monday to Thursday and 9am to 4pm Friday. Messages can be left on the answering machine outside of these hours, if you leave a contact number we will ring you back.

By letter:

Letters and forms can either be delivered to the Contact Centre where a receipt will be issued or sent to:

Revenues & Benefits Services

Carlisle City Council

Civic Centre

Carlisle

CA3 8QG

E-mail

This address is monitored on a daily basis and any enquiries acted upon as soon as possible hben@carlisle.gov.uk.

Fax

Faxes are received on the Revenues Fax machine. These are then passed to the Benefits section so there may be a slight delay  - 01228 817266.